Getting stuck in a lift is everyone’s worst nightmare, but it
can be just as stressful dealing with the problem from the outside. If your
business’ passenger lift has broken down, you’ll need to react quickly and
appropriately to keep everyone safe and minimise the damage caused. Here, we
offer a step-by-step guide for what to do if your passenger lift breaks down:
Stay calm
This is easier said than done, but it’s important to stay
calm. Your employees, guests and customers will look to your reaction to see
how they should behave, and if you’re calm, they are more likely to be. Staying
calm will also help you make sensible decisions.
Contact the people
stuck inside
If there are people stuck inside the lift, get in touch to
assure them that everything is under control. They are likely to be frightened
and will need to know that the breakdown is being dealt with. Otherwise, they
may try to pry the doors open, putting themselves and anyone else inside the
lift at risk. Ask them to sit tight and wait for help to arrive.
Put emergency
signage up
Nobody should try to get inside the lift while it’s broken.
Put emergency signage up around the elevator to encourage people to stand back
and find an alternative route to the level they’re looking for.
Don’t attempt to fix
the issue yourself
No matter what, you must not try to fix the lift yourself.
There are multiple reasons why the lift might have broken down, and unless you
are qualified to fix the issue, you must leave it to the professionals. You run
the risk of making the problem much worse and could put yourself and everyone
else within the building at risk, so no matter what, don’t attempt to get
involved.
Call an emergency
lift repair company
If your passenger lift has broken down, you must call an emergency lift repair
company
immediately.
They will have the knowledge, skills and resources necessary to repair your
lift as efficiently and safely as possible. Calling a professional lift repair
company will ensure the safety of anyone stuck inside the lift and will
minimise the damage caused to your building.
Make sure you choose a company with lift engineers available
24-hours a day, seven days a week. This ensures that no matter when the
emergency occurs, there’s a team of lift specialists on hand to deal with it.
Have your lift
maintained regularly following the incident
A lift repair company will also be able to offer regular lift
services after the incident, helping you to prevent similar issues from
happening in the future. Having your lift inspected and maintained frequently
will minimise the risk of another breakdown and will give you the peace of mind
needed that your passenger lift is running smoothly and safely.
Whether you’re experiencing problems with your
passenger lift or you want to book a lift service, look no further than ADL
Lift Services. Our team of qualified engineers specialises in the installation,
repair and maintenance of all types of lifts and are available around the clock
for emergency callouts and more. For more information,
get in touch
with us at ADL Lift Services today.
