What To Look For In A Lift Service & Maintenance Company
There’s nothing more frustrating than having to deal with a broken down lift in a tall building.
If you work in an office where a lift is shut down for repairs, it can significantly slow down your daily journey time to your desk. You may find yourself either having to squeeze into any remaining working lifts with your colleagues or, even worse, take the stairs all the way up first thing in the morning.
The good news is that there are a host of lift service companies and lift maintenance companies that can help you with any number of lift related issues. It is essential that you find the right organisation for this, as the safety of your staff and your equipment depends on it. Choosing the wrong lift service company without the necessary skills could also result in making any small breakdowns works. This could result in the need for a full on lift replacement installation which can be costly and take a while to complete.
The question is, how do you find the right lift maintenance company for you and your building?
Here are some key services to look out for:
Search for lift service companies offering 24/7 cover service
You never know when you may need emergency lift repair services . Find a company that offers 24 hour emergency lift cover, so you can have the peace of mind that you will be protected any time of the day. You can also find elevator maintenance companies that offer their services 365 days a year.
You want to be able to communicate with your chosen company’s engineer at any time in case of emergency. At ADL Lift Services Ltd , we have a team of engineers are equipped with PDA devices so they can access all customer information in real time.
These devices ensure that we never miss any breakdown calls from any of our customers, no matter what time of the day or year it is. We can also access a client’s service history immediately using this device, which helps us to diagnose and troubleshoot any future issues.
Lift service companies with relevant prior experience would be a better fit
If you can find a lift service company with relevant experience, it would be a good idea to hire them straight away! By relevant experience, we mean those companies who have successfully managed to maintain and services the type of lifts that you have in your building. This way, you’ll have the assurance that their team is familiar with the components of your lift. They may also have come across the issue that you’re experiencing with your lift before, and may be able to rectify it more quickly.
Remember, the length of experience is not as important as finding the right type of experience.
Look for positive reviews and testimonials
As with any service company, a lift maintenance company is bound to have some online reviews or customer testimonials. You should be able to find these with a quick Google search. It’s worth checking out what a company’s past clients have to say about working with them.
This will give you the best idea about their reliability and level of service. You’ll also be able to find out quite quickly whether they can deliver to deadlines, which is an essential quality of the best lift service companies.
Can’t find any reviews online? You could ask
the company whether you can speak to any of their past customers to obtain some
references.
Find out if they meet all appropriate safety standards
For safety reasons, it is crucial that you hire a lift service company that is fully certified. For instance, at ADL Lift Services Ltd, we are fully certified ISO 9001 (quality), ISO14001 (environment). We are also Safe Contractor and Constructionline approved.
Checking out a company’s certifications is essential for lift services and maintenance, as there are many companies operating without these. Once you’ve found a company that meets the approved safety standards, you can have peace of mind that all breakdowns will be resolved and your lifts will be safe to use immediately after.
The lift maintenance and service team should be able to work at a time that causes minimum disruption to you
For the sake of convenience and safety, you won’t want the lift services team to be present and working during the peak hour when people frequent the building. Find a company that is willing and able to work around your schedule at a time that is convenient for you and causes minimum disruption.
A company with 24/7 services will have a team that can work during the later hours if needed.
Find a lift maintenance company that can provide preventative measures to avoid unexpected breakdowns
Regular lift servicing is essential to prevent any sudden breakdowns from occurring. Hire a company that you can trust and rely on to provide routine lift service and inspect your elevators for any small issues that could escalate. Ideally, you want to avoid the need for costly repairs wherever possible, and regular maintenance by a professional can help ensure that.
If they can provide an easy to understand cost estimate with a breakdown
While price shouldn’t be the number one factor in your search for lift service companies, you need to find a company that can work within your budget. Unless you’re in need of an emergency breakdown repair, you can take your time getting quotes from a few lift maintenance companies. Whether you are reaching out for lift supply, installation or maintenance, find a company with a clear pricing structure. This helps ensure you don’t end up going over your budget, and the breakdown gives you a clear idea of all the services included.
Once your lift has been serviced or repaired, there are likely to be no more issues. Just in case though, you’ll want to hire a team that provides excellent aftercare services if needed. Discuss this with potential companies in the early stages so you are completely clear on what is included. It is worth getting aftercare to ensure you aren’t left to deal with any lingering or unresolved issues with your lifts.
Get in touch to learn more about ADL Lift services across the UK
Although we’re located in Motherwell, Scotland, our ADL Lift Services Ltd team
is able to provide UK-wide services. We have built up a professional staff
network that work remotely on lift supply, installation, 24/7 lift repair and
maintenance services all over the UK.
We have more than 80 years of experience in the lift services field across our
team. Through our years of experience within the lift sector, we have built up
a good working relationship with various local authorities, health boards, and
commercial customers. They’ve all come to rely on us for our expertise and
quality service.
At ADL Lift Services Ltd, we are dedicated to meeting all our customer needs.
We can provide minimum delivery dates, specific installation times and
exceptional aftercare services, all at a highly competitive price.
For more information on our range of services, visit our website or get in touch
with one of our
branches.
